Refund & Cancellation Policy
Last updated October 2026
Draft — this policy is under review and will be finalised before classes begin.
We want every family to be happy with their classes. This policy explains how cancellations and refunds work. It does not limit your rights under the Australian Consumer Law.
Monthly billing
- Monthly plans renew automatically each month. You can cancel at any time before your next billing date from the parent portal or by emailing us, and no further payments will be taken.
- Sessions already paid for in the current month remain available until the end of that month.
3-month prebook
If you cancel a 3-month prebook, we refund the unused sessions, calculated at the standard (non-discounted) monthly rate for the sessions already delivered.
If we cancel or change a class
- If we cancel a session, we'll reschedule it or credit or refund it.
- If a class doesn't reach the minimum of 5 students, we'll offer another class or a full refund of unused sessions.
Missed sessions
Sessions missed by a student are not refunded, but the recording is available in the student portal and students can bring questions to the next doubt time.
How to request a refund
Email hello@example.com with the student's name and class. Approved refunds are returned to the original payment method, usually within 5–10 business days.